Delivery Information

By default, your deliveries will be automatically set as ‘Authority to Leave’ and gives the courier permission to leave your parcel at the delivery address without a signature, as long as it is safe to do so. If there is no place safe to leave your parcel, a card will be left to let you know where you can pick up your parcel.

You can provide delivery instructions to let the courier know where you would like your parcel to be left at the specified delivery address e.g behind the pot plant. You can do this by editing the selected address details in your shopping cart under Shipping & Delivery > Shopping Options > Delivery > Your Selected Address > Edit Address.

Make sure that you click ‘Save Changes’ and your changes will also be stored in the Address Book.

#1 Add Delivery Instructions Every Time

Please add your delivery instructions and save any changes to your delivery address details each time you order.

#2 Next Business Day

We send your products the next business day after you order.

#3 Live in an apartment

If you are not home, get your products delivered to where you are or card it for pick up at a participating POPShop or POPStation outlets. For further information, please call Amway on 1800 45 46 47.

#4 Specify where your order is left

Make sure that your order is left just where you want it by adding ‘Delivery Instructions’ when finalising your order. Examples of delivery instructions include: ‘leave at the front porch under the window’ or ‘leave next to the garage door’.

#5 First time delivery

Couriers Please and Toll are committed to deliver your order as per lead time.

#6 Hundreds of POPShops and POPStations are available at your demand

If you are not home at time of delivery and deemed unsafe to leave, your products will be delivered to the nearest PopShop or Popstation for pickup. Enter the suburb or post code and a map comes up showing the drop off points in your local area.

Locate your nearest POPShop or POPStation.

#7 We love your feedback

We make it easy to provide feedback. Please email aufeedback@amway.com.au to provide us details of your delivery experience.

#8 No Delivery to Australia Post

We do not deliver orders to any Australia Post Offices, Parcel Lockers and P.O. Boxes.

#9 No delivery to Australian Islands

CouriersPlease and Toll do not deliver to any Australian Island addresses. Delivery is only available to the nearest mainland port.

To track your order with CouriersPlease:

1. You will receive a ship confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. To track your order, select the link from the confirmation email or follow the link below.
3. On the Couriers website, simply enter your tracking number (e.g. CPAQORZ0000200) in the Track field and click the arrow.

To track your order with Toll:

1. You will receive a ship confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. To track your order, select the link from the confirmation email or follow the link below.
3. On the TGE website, simply enter your tracking number (e.g. 6587240101884) in the box and click "Search".

AMWAY prides itself on its low handling and delivery fees.

Delivery fees for IBOs and customers

• 100189 eSpring Water Purifier - Below Sink
• 100188 eSpring Water Purifier - Above Sink
• 101086 iCook 6 Piece Essential Set
• 109764 iCook 11 Piece Gourmet Set
• 101096 iCook 10 Piece Advanced Set
• 101094 iCook 7 Piece Starter Set
• 101084 iCook 5 Piece Sauté Pan Set
• 101085 iCook 4 Piece Steamer Boiler, Stock Pot Set
• 101082 iCook 4 Piece Saucepan Set
• 101088 iCook 1L Pan With Lid

Will I receive an Autoship email confirmation?

You will be sent a delivery confirmation email 10 days before your next order is scheduled to despatch. This confirmation email is your reminder to check the items scheduled for delivery. Simply follow the prompts on the email if you wish to update your order before it is shipped.

What day will my Autoship order be processed?

Autoship orders can be scheduled to allow you to choose the Week and Day to have your order placed. The order will be processed (dropped & despatched) on the next business day.

We will endeavour to process on the next business day however high volumes on the first week of the month may cause a 1 day delay.

To exchange or return a product in accordance with the relevant guarantees and warranties, please ensure you have the information from the emailed order confirmation or order history.

Simply call Amway on 1800 45 46 47.

Returning A Product for Credit

For all items under $25.00 and aerosols, flammable or broken items, please call Amway on 1800 45 46 47. Have your Amway IBO number and original order number ready when you call.

Items over $25.00 will need to be physically returned to Amway by calling 1800 45 46 47 or at the Business Centre.

Product Returns/exchanges via Amway Business Centre

Take your item(s) to any Amway Business Centre. Complete the returns form (located in-store). The item(s) will be sent back to our Returns Department where your return will be processed.

Product Returns/exchanges via Amway Business Centre

Please call Amway on 1800 45 46 47 to arrange return/exchange. The returns label/QR code will be emailed to you.

Step 1
Download & complete the new Product Return Form. Ensure a copy is saved on your device for your records and print a copy ready to insert in returning product carton.

Step 2
Place Product Return Form in a carton with item/s being returned & seal securely.

Step 3
Call Amway to arrange return of your product.

Step 4
The completed Amway carton can now be taken to your nearest Post Shop at your convenience.

Step 5
A refund or credit will be completed quickly after the returned carton reaches Amway.

Track and trace facilities are available to keep tabs on your product return every step of the way.

Step 6
Amway will notify you by email once the refund or credit has been completed.